General & Ordering 

Q: Why are there no prices listed on your website?
A: We prioritize a consultation-first approach. Given the complex and professional nature of medical devices, we aim to ensure that the equipment configuration and technical specifications perfectly match your clinical needs before moving to the next step. Please contact us for a personalized consultation.

Q: How do I place an order?
A: You can initiate the process by clicking the direct Email or WhatsApp links found on the product page. Our product specialists will connect with you to verify technical details and ensure compatibility. Once the solution is confirmed, we will guide you through the next steps of the arrangement.

Q: Do you sell to individual patients?

A: Our products are intended for professional use only. While we do not sell to individual patients for personal home use, we serve a broad range of institutional clients—including clinics, hospitals, universities, research centers, and authorized distributors.

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Shipping & Payment 

Q: Where do you ship from?

A: Our headquarters and logistics hub are located in Singapore. We ship globally from here.

Q: Do you ship internationally?

A: Yes, we provide flexible global logistics solutions. We work with a network of trusted carriers to ensure safe delivery. We can arrange shipment via Air, Sea, or Courier based on your urgency, or coordinate directly with your preferred freight forwarder.

Q: What payment methods do you accept?

A: We offer secure and flexible payment options to suit your needs. While Bank Transfer (T/T) is the standard for corporate transactions, we also support PayPal for your convenience. The specific payment method can be finalized during our communication.

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 Product & Warranty 

Q: Are your products authentic?
A: Yes, absolutely. We adhere to a strict quality policy. All equipment supplied is 100% authentic, brand new, and comes in original manufacturer packaging. We leverage our established global supply chain to ensure you receive genuine products.

Q: Do the products come with a warranty?

A: Yes. Most equipment comes with a standard 1-year warranty. However, please note that consumables and wear-and-tear parts are generally excluded. For full details and specific coverage, please refer to our Warranty & Service Policy page.