Technical Support
At Singapore Careada Technology, our service extends beyond simply delivering dental equipment to our customers. We understand that dental equipment is a vital component of clinical treatment. Therefore, our technical team is dedicated to providing full-lifecycle technical assurance—ranging from remote troubleshooting and genuine spare parts supply to complex repair services.
Our Technical Capabilities
Genuine Parts
We guarantee that every screw, wire, and electronic component used in repairs is a genuine original manufacturer part, ensuring uncompromised equipment performance and safeguarding your warranty rights.
Remote Support
Leveraging advanced digital tools, our engineers can resolve the majority of software configuration and operational issues. Wherever you are, we can diagnose your equipment via video calls or remote desktop, saving you expensive shipping costs and transit time.
Maintenance
Do not wait until your equipment fails to take action. We provide regular maintenance recommendations and consumable replacement services to extend the operational lifespan of your equipment and ensure continuous, high-efficiency performance.
OEM Standards
High-quality dental equipment requires precise handling to maintain its performance. We ensure that all equipment is assembled, calibrated, and commissioned strictly in accordance with original manufacturer standards (e.g., ACTEON DENTAL) to guarantee out-of-the-box stability.
Support Process
Step 1: Gather Information
To expedite the process, please have the following details ready before contacting us：
- Model Name (e.g., Acteon P5 Newtron)
- Serial Number (SN) (Typically found on the silver label on the rear or underside of the unit)
- Issue Description (Error codes, photos, or videos are highly recommended for faster diagnosis)
Step 2: Submit Your Request
Email us at careadasg@gmail.com or complete the form below. Please ensure all the details gathered in Step 1 are included to avoid delays.
Step 3: Diagnosis & Response
Our technical team will review your case within 24 hours (on business days).
For software or configuration issues, we will provide remote assistance.
For hardware failures, we will guide you on shipping the device to our Singapore Service Center for repair.
Contact Technical Support
Technical Support Hotline / WhatsApp: +65 8696 0282
Technical Support Email: careadasg@gmail.com
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (SGT)